Privacy Policy

1. Overview

PNB Coding LLC (“PNB Coding”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what data we collect, why we collect it, how it is used, and the rights you have regarding your data.

This policy applies to:

• https://pnbcoding.com
• https://app.pnbcoding.com
• Our emails and customer support communications
• Official community platforms (such as Discord, where applicable)

By using our services, creating an account, or interacting with our platform, you agree to this Privacy Policy.

2. What Data We Collect

We collect only data necessary to operate, secure, and improve the platform.

a) Account & Identity Data

• Email address
• Name (if provided)
• Authentication and security logs (e.g., login timestamps, IP address for rate-limiting and fraud prevention)

b) Payment & Transaction Data

• Billing email
• Payment amount and currency
• Transaction metadata

Payments are processed by Stripe. We never store credit-card numbers or sensitive payment credentials.

c) Learning & Usage Data

• Access purchased (subscriptions, lifetime content, sessions)
• Learning progress and feature unlock state
• Interaction with learning content, dependency graphs, and tools
• Usage metadata for AI and software tools (for fair-use enforcement and system stability)
• Video viewing data (e.g., which videos are accessed, for access control and progress tracking)

d) Technical & Analytics Data

• IP address
• Browser type and device information
• Event-based product analytics (via PostHog)
• Performance and traffic analytics (via Vercel Analytics)
• Cloudflare Analytics, used solely for security, performance monitoring, and DDoS protection, and designed to be privacy-focused and anonymous

e) Communication Data

• Emails or messages you send us
• Support requests
• Marketing or product email preferences

3. How We Use Your Data

We use personal data only where necessary and for legitimate purposes, including to:

• Provide and operate the Service
• Authenticate users and secure accounts
• Track learning progress and unlock features
• Deliver subscriptions, content, and sessions
• Enforce fair use and prevent abuse or fraud
• Improve performance, reliability, and usability
• Communicate service, billing, or policy updates
• Send optional marketing or educational emails (you may unsubscribe at any time)
• Analyze usage patterns and feature adoption to research, develop, and improve the Service
• Comply with legal, tax, and accounting obligations

We do not sell personal data and do not share it with third parties for advertising or profiling purposes.

4. Analytics, Security & Monitoring

We use analytics and monitoring tools only to understand usage, improve the product, and protect the platform.

PostHog is used for event-based product analytics, such as feature usage, learning progress, and interaction patterns, to help us research, develop, and improve the Service.

Vercel Analytics is used for performance and traffic insights.

Cloudflare is used for hosting-level analytics, security monitoring, and DDoS protection. Cloudflare analytics are privacy-focused and do not rely on invasive tracking.

Analytics data is used internally and is not sold or shared with third parties beyond what is necessary to operate these services.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website and improve reliability.

What Cookies Are

Cookies are small text files stored on your device when you visit a website. They help enable core functionality and analytics.

How We Use Cookies

We use cookies for the following purposes:

• Essential cookies: authentication, account sessions, and core functionality
• Analytics cookies: understanding site usage and performance
• Performance and security cookies: monitoring uptime, errors, and abuse

We do not use cookies to sell personal data or to target users with third-party advertising.

Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may cause parts of the Service (such as login or checkout) to stop working properly.

6. Third-Party Services

We share limited data with trusted service providers strictly to operate the platform:

• Stripe – payment processing
• Google – email services and authentication (where applicable)
• PostHog – product analytics
• Vercel – hosting and performance analytics
• Cloudflare – security, performance, and DDoS protection
• Cloudflare Stream – video hosting and delivery
• Railway – backend and database hosting
• Discord – community features (if you choose to participate)
• AI infrastructure and model providers – to power AI-assisted features and tools within the Service

These providers process data under their own privacy policies and applicable data-protection laws.

7. Data Retention

We retain data only as long as necessary:

• Account data: until you request deletion
• Payment records: retained for legal and tax compliance
• Security and fraud logs: retained as needed for protection
• Support communications: retained for service history

You may request account deletion at any time.

8. Your Rights

Users worldwide have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Request a copy of your data (data portability)
• Object to or restrict certain processing
• Withdraw consent for marketing communications

To exercise your rights, contact legal@pnbcoding.com.

We will respond within 30 days.

If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data-protection authority.

9. Data Location & International Transfers

Our servers and primary infrastructure are hosted in the United States.

If you access the Service from outside the U.S., your data may be transferred to and processed in the U.S., which may have different data-protection standards. By using the Service, you consent to this transfer.

10. Data Security

We use commercially reasonable safeguards to protect your data, including:

• Encrypted connections (HTTPS)
• PCI-DSS compliant payment processing via Stripe
• Access controls and audit logging
• Regular security and software updates

No system is completely secure. You use the Service at your own risk, but we take data protection seriously.

10.1. Data Breach Notification

In the event of a data breach that poses a risk to your personal data, we will notify affected users and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

11. Children's Privacy

The Service is not intended for children under the age of 13, and we do not knowingly collect personal data from children under 13.

If we discover that such data has been collected without appropriate consent, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

When we do, we will:

• Update the “Last Updated” date
• Notify users by email if the changes are material

Continued use of the Service after changes means you accept the updated policy.

13. Contact

For privacy questions, data-access requests, or deletion requests:

Email: legal@pnbcoding.com
PNB Coding LLC
5830 E 2nd St, Ste 7000 #28617
Casper, Wyoming 82609, USA

Looking for the Terms? See Terms of Service.